Decrease late or missed shifts. Improve the quality of work completed and increase Attendant accountability. More accurate shift change/call-off data.
The OfficeLuv Attendants had no easy way to see their schedule. This caused several business and process problems including missed shifts, running late, being locked out, not knowing what they were expected to do at each client.
The attendants would frequently contact the client directly to notify them they would be late. This left OfficeLuv in the dark about what was really going on from a service standpoint and we needed a way to be improve our on-time rates.
The piled-on nature of this section reinforced our need for stakeholders to be present and engaged at the beginning of a project, regardless of size.