Office Attendant App

Improving Internal Process

Goal

Decrease late or missed shifts. Improve the quality of work completed and increase Attendant accountability. More accurate shift change/call-off data.

Research consisted of

Requirements

Running Late

The attendants would frequently contact the client directly to notify them they would be late. This left OfficeLuv in the dark about what was really going on from a service standpoint and we needed a way to be improve our on-time rates.

Shift Details

What we could have done better.

The piled-on nature of this section reinforced our need for stakeholders to be present and engaged at the beginning of a project, regardless of size.

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